Getting Help
This is where you can reach out if something isn’t working right, you’re having trouble accessing a course or lesson, or you simply have a question about using the Academy platform.
To submit a request, click Create Ticket below and tell us what’s going on — the more detail you can give us (what page you were on, what you were trying to do, and what happened instead), the faster we can help. If it’s helpful, feel free to attach a screenshot, as this greatly helps our staff understand the issue.
Once submitted, you can track the status of your ticket and any replies right here on this page — you’ll also receive an email notification when we respond.
Response Time
Our team typically responds within 24–48 hours. We’re a small ministry team, so we ask for your patience — but every ticket is read, and we’re committed to getting you back on track as quickly as we can.
If your issue is urgent — for example, you’re locked out of a course you need to complete by a specific date — please note that clearly in your ticket so we can prioritize accordingly.
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